Refund and Returns Policy

return policy page

At Feelux Genuine, we strive to provide you with the best customer service and ensure your complete satisfaction. If you are not entirely satisfied with your purchase, we offer a return and refund policy outlined below:

1. Eligibility for Return:
– You may be eligible for a return if you contact us within 3 days of receiving your order.
– The item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:
– To initiate a return, please contact our customer service team at +255679440306
– Provide your order number, the reason for the return, and any supporting evidence if applicable.
– Our customer service representative will guide you through the return process and provide you with a Return Authorization Number (RAN) if your request is approved.

3. Refund Options:
– We offer refunds in the form of a replacement product.
– Cash refunds are not available.

4. Return Shipping:
– You are responsible for the shipping costs associated with returning the item. Please ensure that the product is securely packaged to avoid any damage during transit.
– We recommend using a reputable shipping service with a tracking option for the return shipment.

5. Inspection and Refund Processing:
– Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria.
– If the return is approved, we will issue a replacement product of equivalent value as a refund. We will notify you about the replacement product’s availability and provide you with the necessary details.

6. Exceptions:
– We do not accept returns for products that have been used, damaged, or are not in their original packaging.
– Personalized or customized items are not eligible for return unless they arrive damaged or defective.

7. Changes to this Return and Refund Policy:
– We reserve the right to modify or update this Return and Refund Policy at any time. Please review it periodically.
– Any changes made will be effective immediately upon posting on our website.

If you have any further questions or concerns regarding our Return and Refund Policy, please contact our customer service team at +255679440306